Everything you need to know about shopping with Rip Curl Vietnam. Can’t find your answer? Reach us on the chat box at the bottom of any page.
How do I shop online at the Rip Curl Vietnam website?
Browse by category or use the search at the top of the page. Choose your colour and size, add the item to your bag, then go to checkout. You can choose to have your order delivered, or to collect it in one of our Vietnam stores.
How long will my delivery take?
All parcels are sent through ViettelPost Express Service. Depending on your location in Vietnam, delivery takes from 24 hours to 3 days. A tracking code will be provided to you once your order is complete, and you will be able to track your order using the ViettelPost application at any time.
How does COD (Cash on Delivery) work?
If you choose COD at checkout, the parcel will be sent to you through ViettelPost Express Service, and you will pay in cash to the ViettelPost delivery agent once you confirm your order with them and take the parcel. If you wish to return the parcel, make sure that the product(s) are in their original packaging, and have not been worn or damaged.
Can I have my order shipped internationally?
No. We can only ship within Vietnam. If you are not located in Vietnam and wish to order Rip Curl products in your country, please refer to your domestic Rip Curl website.
What is your returns policy?
We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase, simply return it to us following our procedures and within 10 days of receipt, and we will issue you an exchange or a full refund for the product. See our Returns Policy & Procedure for full details.
How do I return my items back to Rip Curl Vietnam?
To return any items you must fill out our online Return Authorisation Request, so we can issue you with a unique Return Authorisation code. Our head office in Mui Ne stretches across warehousing and multiple stores, so it is very important that you receive a Return Authorisation code and follow the specific instructions for addressing and sending your items. See our Returns Policy & Procedure.
Can I return swimwear for exchange or refund after purchasing it from the online store?
Yes, we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.
Do I pay postage costs when returning my item to Rip Curl Vietnam?
Rip Curl Vietnam will cover standard postage costs for any items which are faulty and still under warranty. The postage on all other returns or exchanges must be paid by the customer.
Where can I find product warranty & care information?
Many of our products come with care instructions, so be sure to check the tags or booklets that come with your item. Further information can be found in our Warranty & Care section.
If it says “Sold Out”, does it mean that I can’t buy it online?
When you see “Sold Out”, that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact us via our website chat box, and we will search and double check if we have stock remaining.
What payment types do you accept?
- Our secure payment system accepts Visa & Mastercard credit cards and bank transfer (encrypted and secured via the VNPAY service provider).
- Through VNPAY you can also pay by bank transfer using our company QR code.
- COD (Cash on Delivery) is also accepted, through our logistics partner ViettelPost.
Still need help?
Use the chat box at the bottom right of any page to reach us on WhatsApp or Zalo, or find your nearest Rip Curl store.