1. Who we are
This Privacy Policy describes how Rip Curl Vietnam (“we”, “us”, “our”) collects, uses, and shares personal information when you use our website at https://ripcurl.com.vn (the “Site”) or purchase from us.
Company name: [À COMPLÉTER — official registered company name]
Business registration number: [À COMPLÉTER — Mã số doanh nghiệp]
Registered address: [À COMPLÉTER]
Contact email: [À COMPLÉTER]
Contact phone: [À COMPLÉTER]
2. Information we collect
We collect the following categories of personal information:
- Account information: name, email, phone, password (hashed)
- Order information: shipping and billing addresses, items purchased, payment method
- Communication: messages you send us via contact forms, email, or chat
- Browsing data: device type, browser, IP address, pages viewed, referrer (via cookies — see Section 6)
3. How we use your information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders, account, or customer service requests
- Send marketing communications when you have opted in (you may opt out at any time)
- Improve our Site and product offerings based on aggregate usage data
- Detect and prevent fraud
- Comply with legal obligations under Vietnamese law
4. Who we share with
We share personal information only with:
- Payment providers to process your payments (VNPay / OnePay / etc.)
- Shipping providers to deliver your orders
- Our POS system (KiotViet) to synchronize stock and orders between online and physical stores
- Technical service providers (hosting, analytics) under strict confidentiality
- Authorities when required by Vietnamese law or court order
We do not sell your personal information.
5. Your rights under Vietnamese law
Under Decree 13/2023/NĐ-CP on Personal Data Protection (“PDPD”) and applicable Vietnamese law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention obligations)
- Withdraw consent for marketing communications
- Object to certain processing activities
- Lodge a complaint with the Department of Cybersecurity and High-tech Crime Prevention (A05)
To exercise these rights, contact us at [À COMPLÉTER — privacy email].
6. Cookies
We use cookies to operate the Site, remember your preferences, and (with your consent) measure usage. When you first visit, a cookie banner asks for your consent. You can change your choice at any time by clearing your browser’s local storage and revisiting the Site.
7. Data retention
We retain personal information for as long as your account is active or as needed to fulfil the purposes described in this policy. Order records are retained for at least 10 years to comply with Vietnamese tax and accounting law.
8. Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, or loss. The Site uses HTTPS encryption for all transmissions. No method of transmission over the internet is 100% secure, but we take reasonable measures to safeguard your data.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date below indicates the latest version. Material changes will be communicated via the Site or by email if you have an account with us.
10. Contact
For questions about this Privacy Policy or your personal data, contact us at:
Email: [À COMPLÉTER]
Phone: [À COMPLÉTER]
Address: [À COMPLÉTER]
Last updated: 29 June 2026